General Questions

Frequently asked general questions

Do you have a guarantee on your fish?
Yes, our fish have a Live-on-Arrival guarantee. **You must be available to receive the package the day of delivery.  If a fish expires in transit, we wi...
Sun, Oct 4, 2020 at 3:06 PM
Do you quarantine your fish?
Yes! We believe it’s important that our customers feel informed and confident in our processes. As a result, we decided to have more transparency with our q...
Sat, Aug 22, 2020 at 12:21 PM
How do we measure our fish?
We measure all of our fish from the tip of the mouth to the tip of the tail. We do our best to provide accurate representation of each fish. 
Sun, Aug 9, 2020 at 12:04 PM
Can we visit your store?
We have a retail showcase store in Fountain Valley, California. You can visit us during normal business hours.  Our Business Hours are: Sunday: 10:00am-4:...
Sat, Aug 22, 2020 at 1:05 PM
Can I request a swim video or gender of a particular fish?
Requests can be made by creating a New Support Ticket. Please note that with the frequent requests of gender and swim videos, this process may take up to 48...
Sat, Aug 22, 2020 at 1:49 PM
Can you ship outside the USA?
Due to import/export restrictions, we are limited to ship only to the United States (including Hawaii, Alaska, Puerto Rico) and Canada.
Sat, Aug 22, 2020 at 12:12 PM
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal for payment. We only accept gift cards with the Visa, MasterCard, Discover or American Ex...
Sat, Aug 22, 2020 at 11:59 AM
What do we feed our goldfish?
We use different varieties of pellet food at all of our facilities. All varieties of food available on our store have been used and fed at our facilities. W...
Sun, Aug 9, 2020 at 12:52 PM