General Questions
Frequently asked general questions
Yes, our fish have a Live-on-Arrival guarantee. **You must be available to receive the package the day of delivery. If a fish expires in transit, we wi...
Sun, May 12, 2024 at 2:45 PM
Yes! We believe it’s important that our customers feel informed and confident in our processes. As a result, we decided to have more transparency with our q...
Sat, Aug 22, 2020 at 12:21 PM
We measure all of our fish from the tip of the mouth to the tip of the tail. We do our best to provide accurate representation of each fish.
Sun, Aug 9, 2020 at 12:04 PM
We have a retail showcase store in Fountain Valley, California. You can visit us during normal business hours. Our Business Hours are: Sunday: 10:00am-4:...
Sat, Aug 22, 2020 at 1:05 PM
Requests can be made by creating a New Support Ticket. Please note that with the frequent requests of gender and swim videos, this process may take up to 48...
Fri, Sep 17, 2021 at 3:22 PM
Due to import/export restrictions, we are limited to ship only to the United States (including Hawaii, Alaska, Puerto Rico) and Canada.
Sat, Aug 22, 2020 at 12:12 PM
We accept Visa, MasterCard, Discover, American Express, and PayPal for payment. We only accept gift cards with the Visa, MasterCard, Discover or American Ex...
Sat, Aug 22, 2020 at 11:59 AM
We use different varieties of pellet food at all of our facilities. All varieties of food available on our store have been used and fed at our facilities. W...
Sun, Aug 9, 2020 at 12:52 PM
Yes the store will mostly be business as usual. We will be closed on the major holidays and closing early on the days prior. Please see below for more info:...
Tue, Nov 28, 2023 at 2:44 PM
DISCLAIMER We try our best to disclose any conditions including swim imbalance and abnormal finnage but can't catch everything. We are not held respon...
Thu, Nov 2, 2023 at 3:16 PM