King Koi and Goldfish
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Frequently Asked Questions
General Questions
9
Do you have a guarantee on your fish?
Do you quarantine your fish?
How do we measure our fish?
Can we visit your store?
Can I request a swim video or gender of a particular fish?
View all 9
Ticket Support
1
How do I create a Support Ticket?
Shipping
Shipping Information
7
How does shipping work?
FedEx - Hold at Location
What is Air Cargo?
Shipping to Hawaii
Shipping to Canada
View all 7
Holiday Shipping 21-22
14
Why is regular FedEx shipping suspended?
What are my alternative holiday shipping options?
Can I still request Exception FedEx delivery during the suspended period?
When will my FREE 2 DAY SHIPPING fish ship?
When is the last day I can order fish to have regular FedEx delivery?
View all 14
Orders and Cancellations
Managing Your Orders
4
Can I place an order and put it on hold?
Can I cancel my order?
Can I add to my existing order?
How do I apply my store credit?
Documentation and Procedures
Fish Care
3
Quarantine Procedure
Store Maintenance
Acclimation/Receiving New Goldfish
Documentation/Policies
3
Return and Refund Policy
Privacy Policy
Terms and Conditions
Fish Help
Opt-out policy
0
Help Desk Software
by Freshdesk Support Desk
