King Koi and Goldfish
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Knowledge base
Frequently Asked Questions
General Questions
10
Do you have a guarantee on your fish?
Do you quarantine your fish?
How do we measure our fish?
Can we visit your store?
Can I request a swim video or gender of a particular fish?
View all 10
Ticket Support
1
How do I create a Support Ticket?
Shipping
Shipping Information
8
How does shipping work?
What is Free2Day Shipping?
FedEx - Hold at Location
What is Air Cargo?
Shipping to Hawaii
View all 8
Holiday Shipping 24-25
15
Why is regular FedEx shipping suspended?
"Shipping by Request Only"
What are my alternative holiday shipping options?
I already placed my order, what are my holiday shipping options?
Can I still request for delivery during the suspended period?
View all 15
Orders and Cancellations
Managing Your Orders
5
Can I place an order and put it on hold?
Can I cancel my order?
Can I add to my existing order?
How do I apply my store credit? (Store Credit Code)
How do I apply my store credit? (Updated June 2025)
Documentation and Procedures
Fish Care
3
Quarantine Procedure
Store Maintenance
Acclimation/Receiving New Goldfish
Documentation/Policies
3
Return and Refund Policy
Privacy Policy
Terms and Conditions
Fish Help
Opt-out policy
0
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