• I need my fish before Christmas, or by a specific date, what do you recommend?
  • What are my alternative shipping options?
  • Can I still request for my fish to be shipped through FedEx?
  • Is Live on Arrival still guaranteed?


Alternative shipping options are as follows:

  • Air Cargo *our recommended option*
  • FedEx/UPS Overnight (no live on arrival guarantee) *not recommended*
  • "Shipping by Request Only". 


Air Cargo

Air Cargo is an excellent option and the recommended shipping option during the busy holiday season at no additional cost (excludes Free2Day Shipping orders). Due to the expected reduction of holiday travelers this year, the airlines should be quicker to unload planes and get boxes to pick up sooner. We recommend this option.


For more information, please read our Air Cargo Information page.

Ready to book Air Cargo? Click here to book  


FedEx/UPS Overnight/Free2Day

We can still ship during by opting in for "Shipping by Request Only" (also below). Expect Delays. Next Day packages are expected to arrive within 2 days and 2Day up to 5 days. Additionally, there will be two changes to our regular policy. 

  1. All orders will default to ship after the holidays (January 6). IF you would like your order shipped during the suspended period, please contact our customer service to schedule a day. 
  2. We cannot offer Live on Arrival Guarantee during this time. To be eligible for Live on Arrival guarantee, please ship via Air Cargo. Please expect delays. 


Shipping By Request Only

You can request to ship your order during the suspended period but there are restrictions and changes to our policy.

  1. We cannot offer Live on Arrival Guarantee during this time. To be eligible for Live on Arrival guarantee, please ship via Air Cargo. Please expect delays. 
  2. For "Shipping By Request Only" We can only ship on the following days: (dates do not apply to Air Cargo)
    1. Mon, Dec 16
    2. Tues, Dec 17
    3. Wed, Dec 18
    4. Thurs, Dec 19 (higher risk)
    5. Thurs, Dec 26 (higher risk)
  3. All orders must be shipped as Hold at FedEx for Pick Up. Alternative locations such as Walgreens, Dollar General, and local postal centers (excludes USPS) may be applicable. Please contact us for assistance and verification. 

"Shipping by Request Only" dedicated page can be found here.