Holiday Shipping

Why is regular FedEx shipping suspended?
From our experience, there are always significant delays with shipping during the holidays. We have worked with all the major carriers and have experienced ...
Sat, Nov 21, 2020 at 2:09 PM
What are my alternative holiday shipping options?
I need my fish before Christmas, or by a specific date, what do you recommend? What are my alternative shipping options? Can I still request for my fish ...
Tue, Nov 24, 2020 at 2:30 PM
What is Air Cargo?
Air Cargo (our recommended shipping option during the holidays) is a popular shipping option for fish keepers. Essentially, we ship via the extra unbooked c...
Tue, Nov 24, 2020 at 2:31 PM
Can I still request Exception FedEx delivery during the suspended period?
Yes, kinda. We can still ship FedEx or UPS NEXT DAY ONLY during this time. There will be two changes to our regular policy.  All orders will default to sh...
Sat, Nov 21, 2020 at 1:40 PM
When will my FREE 2 DAY SHIPPING fish ship?
All FREE 2 DAY SHIPPING fish ordered during the suspended period will ship when regular shipping resumes, after January 4, 2021. During this time, we ar...
Sat, Nov 21, 2020 at 1:44 PM
When is the last day I can order fish to have regular FedEx delivery?
To ensure your package is shipped on time, please place orders by 8am PST Monday, November 23. All orders placed after 8am on November 23, will ship on or a...
Sat, Nov 21, 2020 at 1:45 PM
What day will regular FedEx shipping resume?
Regular FedEx shipping will resume Monday, January 4th 2021.
Sat, Nov 21, 2020 at 1:45 PM
Will it cost me more to ship during the holidays?
No, while we do incur peak season surcharges, we have never passed on the shipping charges to our customers.
Sat, Nov 21, 2020 at 1:46 PM
Is Live on Arrival still guaranteed during the holidays?
Yes, our (LOA) Live on Arrival guarantee is in effect for all Air Cargo shipments! However, if an alternate method is requested, we cannot offer the LOA gua...
Sat, Nov 21, 2020 at 1:54 PM
What is the exact date my fish will ship?
We are expecting 6 times the volume of shipments on the first Monday of the new year. We are planning on starting early, doubled our shipping staff for that...
Sat, Nov 21, 2020 at 2:02 PM