Yes, kinda. We can still ship via FedEx during our suspended shipping dates. We refer this request as Exception Shipping. However, there will be two changes to our regular policy.
- All orders will default to ship after the holidays (the week of December 5, 2022 or January 2, 2023). IF you would like your order shipped during the suspended period, please contact our customer service to schedule a day.
- Secondly, we cannot offer Live on Arrival Guarantee during this time. To be eligible for Live on Arrival guarantee, please ship via Air Cargo (more info below).
Please expect delays!! Our FedEx rep informed us that they expect 80% of Next Day packages to arrive within 2 days. We will pack all orders with enough water and air for the fish to last several days. However, these are less than ideal circumstances. If possible, we would recommend shipping Air Cargo during this time with up to Same Day delivery. We cannot ship FedEx 2-Day during this time as they expect all 2-Day packages to take up to 5 days. We don't feel comfortable with this arrangement.
Please click the link for Air Cargo Information.