Managing Your Orders

Can I place an order and put it on hold?
At this time, we are not able to hold goldfish for you. However, orders on Wednesday night or later will be held until the follow Monday to be shipped.
Sat, Aug 22, 2020 at 12:37 PM
Can I cancel my order?
Cancellations will be accepted up until 72 hours before the fish is scheduled to be shipped. To change or cancel your order prior to shipment, you must call...
Sun, Oct 4, 2020 at 3:05 PM
Can I add to my existing order?
Absolutely! You can request to add to your existing order by stating so in the Special Requests section of the cart (Figure A). Requests must be made within...
Sun, Aug 23, 2020 at 10:09 AM
How do I apply my store credit?
To apply your store credit, you must have the Store Credit Code provided by our Support Team. Once you've received this code, follow the instructions b...
Sat, Oct 3, 2020 at 2:40 PM