Managing Your Orders
At this time, we are not able to hold goldfish for you. However, orders on Wednesday night or later will be held until the follow Monday to be shipped.
Sat, Aug 22, 2020 at 12:37 PM
Cancellations will be accepted up until 72 hours before the fish is scheduled to be shipped. To change or cancel your order prior to shipment, you must call...
Sun, Oct 4, 2020 at 3:05 PM
Absolutely! You can request to add to your existing order by stating so in the Special Requests section of the cart (Figure A). Requests must be made within...
Sun, Aug 23, 2020 at 10:09 AM
Updated June 2025 We have updated our store credit system to be automated. Please refer to our new written guide on applying store credit. How do I apply ...
Sun, Jun 29, 2025 at 1:46 PM
Starting June 2025, we've updated our system to automatically apply Store Credit removing the need to enter a code! We've written this new guide to ...
Sun, Jun 29, 2025 at 1:42 PM